Frequently Asked Questions

Everything you need to know about your musical journey.

How do you ensure delicate electronics are safe during shipping?

We use industry-standard shock-absorbent packaging and double-boxing for all sensitive gear like synthesizers, amplifiers, and studio monitors to ensure they arrive in perfect condition.

Do your instruments and gear come with a warranty?

Yes, all new products include a full manufacturer's warranty. We also offer an optional extended protection plan for accidental damage and technical malfunctions.

What is your return policy for open-box electronics?

We offer a 30-day return window for most items. Please note that software, headphones, and microphones must be unopened due to licensing and hygiene regulations.

Do you offer international shipping for large equipment?

We ship to over 50 countries. Shipping rates and customs duties are calculated at checkout based on the weight and dimensions of the instrument or rack gear.

Are the digital instruments updated with the latest firmware?

While we ship units with the factory firmware, we recommend checking the manufacturer's website upon arrival to download the latest performance and security updates.

What payment methods do you accept?

We accept all major credit cards, PayPal, and offer flexible financing options through Klarna and Affirm for high-end professional audio equipment.